Will my cases be sent in one parcel?
Although you've stated to have everything shipped together, cases in the same order may arrive in separate parcels because we may not have the multiple products in one warehouse.
How do you send my cases?
Products from Hong Kong are usually deliever by EMS and with other international shipping companies, depending on the size and weight of the products. The products you get from our U.S. warehouses are delivered by the United States Postal Service, USPS and FedEx.
For Customs Clearences
When the goods have been delivered, we are not liable for any customs charges. In order to make purchases to countries where customs charges are applied, you agree to one or more shipments being delivered to you and to pay any applicable customs fees upon receipt of said shipment.
It's been a month and I haven't received my case/s. What to do now?
Altough it's a rare situation, your order could take longer to arrive than you expect. Please contact us as soon as possible if you have not received your orders within the specified time. We will make sure that your order is delivered to you!
Why I don't get order confirmations?
Sometimes, our customers use wrong emails upon buying their cases and they don't receive notifications after their purchases. In such situations, please contact us and we will immediately provide an order tracking number to you, along with purchase confirmation email. No worries!
Can i change my shipping address after i made a purchase?
Sure! We need you to do that within 24 hours by contacting us, so that we can fix your shipping information with the correct address. However, it is crucial that you provide your new address within that specified timeframe. If not, your product might be shipped to somewhere else, and we do not accept responsibility for this situation.
- A little addendum: After every order, we immediately double check your shipping address to avoid any potential mistake regarding your delivery location. Please enter your shipping address carefully. Don't hesitate to contact us if you think there's something wrong with your address.